'Fast Food Order' App is designed for take-away restaurants.

 

The app will show order items on Andoid kitchen display tablets & is suitable for Coffee shops & Pizzerias.

App replaces the need for Kitchen printers & saves the cost of ticket printer paper rolls.

 

We recommend 'APK Download2' (Two),
 

This is our fastest App, for high-volume take-away restaurants.

 

'APK' means 'Application Program' 

In order to display your Clover orders for kitchen,

you need to install the 'APK file or program' on an Android kitchen 'display tablet'.
 


Most manufacturers Android Tablets work well with APK-2 new 'high-volume' version, dated March 2017

 

We have two versions of 'APK' , application program, to show Clover Food Orders on Kitchen displays.

 

APK-2 does not sort Quantities, & that is why is can process 'DONE' button faster than original APK-1 version.

 

APK Download1 [One] (version date 15th November 2016) .

this version will 'Sort' Qty into (4) Coffees, & shows 'Order types' "Dine In" "Delivery" "To Go",

That 'sorting' takes longer to clear Orders, and is not suitable for high-volume ( 50 orders in ten minutes).

 

Notes below & on attached PDF explains how to install 'APK' on your kitchen display Android tablet.

 

Note. If you need technical help to improve your website or enable Online ordering to connect with new Clover system,
please email your website URL & contact tel no to app@retailcp.ie. Thanks.

 

Display program (APK) settings (3 dots top right of tablet display)

The 'settings' fastest 'refresh' rate is 15-seconds.

 

Processing speeds for APK Download2, the fastest App

Setting [A] Only ‘Open’ Orders view. ( Fastest way to process )

Press [Done] button, to move completed order off Tablet 'OPEN orders view’

[ Done ] button takes [ 2.5 ] seconds & shows ‘Please wait’ pop-up (3) times.

Same speed for order with one, two, three, or more than (10) line items.

 

Setting [B] Open & Completed Orders.

Only use [B] if your server-waiter needs to see what’s completed by kitchen.

With fifty (50) orders entered on Clover & ‘Open’, will process ‘DONE’ button in five (5) seconds.

With less than (15) orders on ‘Open’ display view, will process ‘DONE’ button in three (3) seconds.

 

How to install 'APK', display application program, on your kitchen display Android tablet.

 

(see notes below & on PDF user notes, that you use your Clover online account to get the QR barcode,

which gives kitchen tablet permission toconnect to your Clover Orders account).
 

The 'Display' Application program (APK) works on Android Tablets. (Does not work on i-Pads).

 

Before you install 'display APK' on each Android Tablet, make sure to use Firefox Browser,

to open this support page & then select 'APK Download'.

 

When you have the QR Barcode ready on another screen or printed on a page,

then use the Android kitchen tablet with Firefox Browser, to open this support website.


If 'Firefox' is not yet installed, search for & install 'Firefox Browser for Android'

  • Other browsers do not download & install Fast Food Orders APK (Application program) properly

 

Below are details for the original existing APK Download1 [One].

 

APK Download1 [One]. Existing, (version date 15th November 2016) .

this version will 'Sort' Qty into (4) Coffees, & shows 'Order types' "Dine In" "Delivery" " To Go",

That 'sorting' takes longer to clear Orders, and is not suitable for high-volume ( 50 orders in ten minutes).

 

This version is not be suitable for high-volume take-away restaurants, which process (50) orders in (10) minutes,

because App takes from (7) to (12) seconds to process [Done] button.

The time to process orders is based on Tablet-type, WiFi signal & number of line items per order.

To provide the 'Sorting'' features, takes longer to process 'Done' action button.

 

Existing users can replace existing 'Fast Food Orders' Apk, with either above version, on each display Tablet.

 

How to remove & replace 'APK' on each Android Tablet

  • Press-&-hold 'Fast Food Orders' ICON, slide off Tablet screen into [Uninstall Bin]
    •   And confirm 'Yes' to uninstall.
  • Use Firefox Browser to open this support page, before you select 'APK download' above
    • Other browsers do not download APK (Application program) properly
  • Follow on-screen install notes.

 

Which manufacturers Tablets ?

Most manufacturers Android Tablets work well with APK-2 new 'high-volume' version.

For all our 'RetailCP' display Apps, we recommend NABI Tablet.

( https://www.nabitablet.com/nabi-big-tab-hd24 ). NABI BigTab sizes include 20-inch & 24-inch.

 

For large displays, do NOT use SonicView or Digiland with our App. Users report poor performance.

 

If your Tablet seems slow during busy lunch time, then you should be using APK Download2 [Two].

The new 'No sorting' Fastest App (version date 5-January 2017).

 

When an Android Tablet connects successfully to Clover account, but does not display any live orders,

(a) make sure Tablet is set to same 'time-zone & time' as the Clover station.

(b) If timezone is not the issue &-or Tablet had worked & now does not function properly,

do a factory reset (use Tablet hardware settings 'Reset' ).

 

If some lines are displayed for an order, but one or more items are missing from view,

that is due to using a 'custom' modifier. You need to set up all 'standard modifiers'.

 

We welcome users feedback on which Android Tablets work well or not.

Please read our FAQ notes, or email your questions to app@retailcp.ie 

To receive a phone call-back, please email us your name & tel number. Thanks

 

New user.

Step 1. Download PDF file, installation & user notes,  top right.

 

Step 2. To start a 30-day FREE trial, open a Web-browser, open your Clover account App Market.

Find 'Fast Food Orders Display' App & click on ( Accept & Install ), & 'Launch'.

Web-browser screen opens on our support page & includes your unique Barcode (Account App Activation code).

 

 

Step 3. To install 'Fast Food Orders Web-App' on each kitchen display Tablet.

1. On each Android kitchen display Tablet, open a browser, such as 'Firefox',

Open URL https://support.retailcp.ie/display & select 'APK download'.

(APK is the application program that runs on an Android Tablet, to display orders).

 

Follow the notes on PDF install-user guide.

The Android kitchen display tablet needs to 'connect' with your Clover account in the 'cloud'.

Note points ( 5.) below on how to Sign-in each Android display-Tablet.

Either sign-in with Clover-owner email & password (see 5-4 below).

or (Connect with QR) by getting a QR-barcode activation code on any browser screen,

so that Android Tablet can scan that QR barcode for a fast sign-in.

Detailed notes on QR sign-in are points 5, 5-1, 5-2 & 5-3 below.

 

App features,

2. 'Fast Food Orders Display' shows, Order #, Table #, Order Types (Dine In, To Go, Delivery)

App combines quantities of same item to display ( 3 ) Coffees as one line on display Tablet.

(Other Apps show three lines on kitchen display, as Coffee, Coffee & Coffee)

 

Alerts for 'New Order' or 'Due Now' when time since order placed on Clover equals 'Preparation Time',

the alert will sound & the words 'Due Now' will appear on top, if that Order is still 'Open', not 'Done'.

 

 

 

3-1 Can install App on as many Android kitchen screens as you wish 

One monthly fee per merchant account covers all display Tablets at that restaurant-kitchen.

Display App does not work on I-Pad, MAC Apple OS (Operating System). 

"Connect with QR Barcode" allows all Android Tabletswith OS from 4-1 up to 6.0.1, to work with our App.

 

3-2 Security settings to make sure Android screen or Tablet will allow APK download. 

On the 'Security Settings' of each Android Tablet, must enable the "allow apps from unsecure source" setting.

On the large-size Digiland (USA) Android display, under "App Permissions" you need to un-check the

setting "Manage App permissions for security & privacy protection". {Uncheck so that this is OFF}.

 

4. Remove-uninstall older version from display-Tablet before you download latest "Fast Food Orders Display" Apk. 

Uninstall-remove existing by pressing & holding 'Food Orders Display' ICON (under APPS),

Slide into "Uninstall box" & confirm 'Uninstall'.

If APK install does not open first time, go to Tablet 'Files', & 'Downloads', 

select most recent 'Fast Foods Orders APK' file by download date-time, & 'Install' & 'Open'.

 

5. Two choices to Sign-in new Android kitchen Tablet or large screen.
[Connect with QR Barcode] works for any Android Tablet, which has a back-camera as 'Scanner'.
Get QR Code from your Clover account, via App Market, Fast Food Orders Display [Launch].
Allow kitchen Tablet to scan the QR barcode (which is viewing on other Web-browser device).
or,
[Connect] see step 5.4 below, will ask for Clover owner email & password.
Does not require camera-scanner.
 
For [Connect QR]  there are two steps.
[5.1] Generate QR Barcode on browser device.
[5.2 & 5.3] Scan QR Barcode using Tablet.

5-1  Open Clover merchant online account using any browser device, PC, Laptop or a 2nd Tablet.

Can use Clover station as a Web-browser device, by downloading FREE 'Clover Browser' from App Market.

On App Market, using Web-browser, open "Installed Apps", select 'Fast Food Orders Display' & select [Launch].

Browser screen opens to our support page & displays a QR (barcode) Activation code.

(This QR barcode screen view is needed to Sign-in kitchen display-Tablet, Steps 5-2 & 5-3 below )

 

5-2 Using the kitchen Android display Tablet, download APK File.

Using a browser (Firefox or Chrome) on kitchen Tablet, open URL https://support.retailcp.ie/display,

Select the "APK Download" button.

(APK is an application program which runs display App on Androif Tablet)

Click [Yes] when screen asks permission.

Select ‘Install’ & ‘Open’, & follow notes below, Step 5-3 ( Sign-In).

 

5-3 To 'Sign-in' Tablet first time, by scanning QR Barcode.

When you select [ Connect with QR ] button, the Tablet scanner (Camera) automatically opens. 

 

Each Clover account [Launch] will generate it's own unique [App Activation barcode].

Example below is for RetailCP's own test account & will be of no use for our customers.

 

Point Tablet back camera-scanner at the QR Barcode on screen of other browser device in 5-1 above.

Within seconds of scanning the QR (barcode) activation code,

he kitchen-display Tablet will confirm  'Congratulations. You are Connected'. 

See 5-5 below, then note 6. Settings, before you can view your Clover orders. 

 

5-4  Alternative method to 'Connect' first time is to 'Log in' using Clover account email & password

This option [Connect] will only work on some Android Tablets. ( Sure way to 'Connect' is 5-1, 5-2 & 5-3 above.)

If when you select [Connect] & your Tablet succesfully opens URL to Clover authentication URL,

where your screen view as below, then Sign-in with Clover owner 'user' & 'password' credentials.

When correct email & password credentials are verified by Clover,

Tablet will 'Connect' to your Clover station order details. See 5-5.

 

5-5. Tablet is Connected.

Select (OK). See note 6. Settings, to ensure display screen will obtain orders from Clover-station.

 

6. Settings on each display screen-Tablet

First time to use 'Fast Food Orders Display' on a Tablet, go to Settings, '3 dots' top-right of screen

You can name each Tablet as you wish.

Can set 'Refresh Rate' to minimum 5-seconds, and up to maximum of 12-minutes.

Each refresh shows [Please wait] for a second on screen. We think 30-seconds is a good refresh speed.

The Refresh rate determines how often App looks for new & updated Clover orders

 

7. Choose ( A) for 'Open view' only & [Done] button to complete & remove items from display.

Choose ( B ) if Waiter, or 2nd 'Finishing' area needs to view Completed Orders.

Can toggle between Open & Completed Views.

Kitchen staff can select 'In Progress' when works starts on an 'Open' Order, 

or can skip & select [Done] button to move items  to 'Completed' view.
 

 

Kitchen or Waiter mark completed orders as 'Delivered' to move off display view.

[a] Press Line [DELIVERED] button above, to move one line only off [Completed] view,

or

[b] tab order anywhere, & screen pops-up as below.

Select [Delivered] button on that pop-up, to move all order items off the [Completed] display screen.

 

Status of orders is available instantly to kitchen & servers-waiters & bar staff. 

The Clover station 'Orders' lists the status on each line item as 'open' if kitchen have not started,
or 'In Progress', 'Completed' or 'Delivered'.  App provides clear communication.
 
For manual refresh, toggle between 'Open' & 'Completed’ & ‘Open’.
 

8-1  Time Limit before an Order is 'Overdue' or 'DUE NOW'  

Each Restaurant will specify their own ‘Preparation Time’ or ‘Time Limit’. Example above.

If an order is not started '6 minutes' since entered on Clover, we highlight Order as "DUE NOW".

 

For default setting (All 'Open-saved & paid orders), displays all orders, including 'not-yet-paid'.

We start to display order items, after next 'refresh' & before order is 'Paid' on Clover.

This allows kitchen or Barista to start on order items immediately. Will suit fast food & Coffee shops.

 

Setting 'Only Paid Orders' is when kitchen only start on an order, after it is 'paid' on Clover.

For this setting {Only Paid Orders}, you can change 'Refresh rate' to 10-seconds,

if 30-secs is not fast enough for your kitchen.

 

8-2  'Maximum Order Age' will only display orders back to that time.

Default starts at 45-minutes, then 2-hours, increasing to 12-hours.

App will not display any orders older than the 'maximum order age', you set.

If set to 45-minutes, then orders started more than 45-mins will not be displayed.

(We recommend 45-mins as 'Max' for fast food).

 

8-3  Default is to show Oldest orders from Left to Right, as above.

Setting can be changed & 'Saved' to show newest orders from left.

 

8-4  'Qty-sort' can be switched Off.

That will reduce work to-do & should help Tablet-App to process 'Done' button faster.

 

 

Always select [ Save Settings ]

 

 

Please email your questions to app@retailcp.ie ,

If you need us to phone you, please include your tel no & city-time zone.

Thanks.