Restaurants Orders Display App & Web-App is designed for dine-in Full service Restaurants

  • 'Restaurant' App is not suitable for 'fast food'
  • (If you need a kitchen display for fast food see https://retailcp.ie/display )

Restaurant Orders App separates Order items to display by different kitchen preparation area,

for 'Appetisers, Main courses, Desserts, & Drinks

We use Clover 'Label IDs' to specify each kitchen preparation area.

Same Label IDs to match Inventory item on Clover.

 

App replaces the need for Kitchen printers & saves the cost of ticket printer paper rolls.

 

Kitchen Display APK Version date Sept 29th 2017, now shows Modifiers in Red font

 

 

 

First step. Please download PDF install guide & user notes, top right on this page.

Use Android kitchen display Tablet App settings to [Synch with Labels], & select 'Preparation area'

 

The 'Restaurant Orders App' is not be suitable for high-volume take-away restaurants,

that need to process (50) orders in (10) minutes,

because App takes from (7) to (12) seconds to process [Done] button.

To do the many features of Restuarant App requires proccesing time.

App must sort, Label IDs, Order Types (Dine In, To Go, Delivery),

& combines quantities of same item to display ( 3 ) Coffees as one line on display Tablet.

This App has [Done] button on each line item to allow each line of order be processed separately.

To provide these features, the sorting takes longer to process.

The time to process orders is only partly based on Tablet-type, WiFi signal & number of line items per order.

 

The most recent version Restaurant Orders Display App version is November 22nd 2016.

This will fix the issue where some Android Tablets could not 'Open' the APK after 'Install'.

[ APK Download note] 

APK is the Application program software you download onto each Android Tablet display unit.

This above recent APK version-4 & the Nov-10th version-3, both have improved 'auto-refresh'.

The improved [auto refresh] means the App works faster when processing action buttons [Done] & [In Progress] & [Delivered].
All merchants-users should replace existing 'Restaurant Orders' Apk on each display-tablet, with updated version.

How to remove & replace 'APP' or 'APK' on each Android Tablet

  • Press-&-hold 'Restaurant Orders' ICON, slide off Tablet screen into [Uninstall Bin]
    •   And confirm 'Yes' to uninstall.
  • Using Firefox Tablet-browser, select 'APK download' above & follow on-screen install notes.
    • We found other browsers do not download APK (Application program) properly.

 

Which manufacturers Tablets ?

We recommend NABI Tablet. ( https://www.nabitablet.com/nabi-big-tab-hd24 ) Sizes include 20-inch & 24-inch.

For large displays, do NOT use SonicView or Digiland with our App. Users report poor performance.

Most manufacturers Android Tablets will work well with this latest updated App version.

 

This latest version APK (Application program) allows you use our App settings to switch the three features, On-or-Off

  • can switch 'Due Now' alert Off, or leave it On
  • can switch 'New Order' alert Off or leave it On
  • It is optional to switch off Qty Sort

Quantity sort. App sorts quantity of 'same items & modifiers' together,

i.e. App-displays (4) Coffees, or (4) Marguerita Pizzas

 

When an Android Tablet connects successfully to Clover account, but does not display live orders,

(a) make sure Tablet is set to same time-zone & time as the Clover station,

(b) if timezone is not the issue &-or Tablet had worked & now does not function properly,

do a factory reset (use Tablet hardware settings 'Reset' ).

 

We welcome users feedback on which Android Tablets work well or not.

Please read our FAQ notes, or email your questions to app@retailcp.ie 

To receive a phone call-back, please email your name & tel number to app@retailcp.ie. Thanks

 

( Online Website. Separate discussion.
If you need to improve your website or enable Online ordering to connect with new Clover system,
please email your website URL & contact telno to app@retailcp.ie. Thanks )

 

1. Summary features, Restaurant Orders App for different 'Android Tablet' views in each preparation areas.

Separates items by Clover Label IDs, for each kitchen preparation area, Hot, Cold, Drinks etc.

Action buttons per line item & for overall order, (In Progress) (Done) ( Delivered)

Shows Order # or Table #, or manually entered 'order no'

Shows 'Order Types', (Dine In), (To Go), (Pick-up), (Delivery).

 

We are unique that we process Clover order for quantity [3] ( Steak, Medium-rare ),

and display as (3) (Steak, Medium-rare ) on one line of display.

Other display Apps will show three lines with single item ( Steak, Medium-rare ).

 

Display Web-App works only on Android-based screens & Tablets.

For each Clover merchant account, can have as many Android kitchen tablet displays as you wish.

 

2-1.  To install 'Restaurant Orders Display' Clover station App

New user. First step. Download PDF file, installation & user notes,  top right.

Sign-up on Clover station, on App Market, Accept & Install, & Open.

App imports existing Labels from your Clover account (such as 'Mains', 'Hot food', 'Hot drinks').

You set Preparation 'alert' times, and can set the sequence-priority 1-2-3-4 & the for each Label.

You must select 'Save Settings' on Clover station 'Restaurant App' to import the Labels.

Only then can the Display Tablet Web-App import the Labels & Prep times.

 

2-2. To install Web-App on each Android kitchen screen-Tablet for 'Restaurant Orders',

Use the kitchen Tablet to open this URL https://support.retailcp.ie/restaurant

Select 'APK Download' & follow screen instuctions & follow user notes from PDF install-user guide.

The Android kitchen display tablet needs to 'connect' with your Clover account in the 'cloud'.

We explain on the PDF doc that you can either sign-in each Tablet with Clover-owner email & password,

but the easiest way is to select (Connect with QR) by getting a QR-barcode activation code from Clover account dashboard on any browser screen. Copy that QR Barcode using 'PrintScreen', 'Paint', & Paste onto a word doc. Print the barcode page, so that kitchen staff only need to point Tablet camera at barcode when signing in.

 

3-1. App separates order items based on a Clover Label to match each kitchen preparation area,

'Starters' or 'Appetisers', 'Mains', 'Hot food', 'Pizza Oven', 'Cold Salads', 'Desserts', 'Drinks'.

The 'Kitchen-ALL' & Waiter's View Tablets will show all ordered items.

 

3-2. First time to use App on kitchen Tablet, press 'SYNCH LABELS', to import existing & new Clover account Labels.

On drop-down can select views for those imported Labels,

such as 'Starters', 'Mains' or 'Hot Food', 'Desserts', 'Drinks' items.

 

 

3-2. Kitchen staff in 'Starters' prep-area can only see items with 'Starters' Label ID.

 

4. Select Options (A) or (B) on Android display screen-Tablet, to suit each type of restauant,

I.e. Coffee shop (to view only 'Hot Drinks'), Pizzerias (to view only 'Pizza Oven' area).

Fast Food Dine-In or Bistro ( to view 'Hot food', 'Salads-Cold food', 'Hot drinks',

& Full-Service restaurants, option (B) with all available Labels-by-prep area,

and Waiter's Viw with 'AWAY' button.

 

4.1 Settings option ( A ) Cafe Bistro, 'Open' only  & 'Done' button.

Can have 'Hot food' on one display  & 'Coffees-drinks' on another display.

View for option ( A ) Cafe Bistro, with only 'Hot Food' item displayed.

or,

4.2. Settings option ( B ), when Kitchen & Waiter need to see 'Completed' Orders views,

Also enables 'Waiter's View' with 'AWAY' action buttons.

Enables toggle between 'Open' & 'Completed' views on each screen-Tablet.

 

Option (B). Waiter's View & AWAY buttons to alert Kitchen to get Main courses ready for Table #X.

 

Option (B). Kitchen had marked 'Starters' items as 'Completed'.

 

Option (B). Waiter marks Tables 2 & 3 as 'AWAY', to inform Kitchen to start working on these.

 

'AWAY' action by Waiter, will get those orders to 'Flash' On-Off, on Mains kitchen display screen.

 

Kitchen or Waiter-server can view 'Completed' items

 

On [Completed] view, there are Two ways to mark as 'Delivered' to move off display

{Line item}

If you select the line item [DELIVERED] button that sends {only one line item} off the display.

{Move all order items}

Tap on an Order 'anywhere' to get the following pop-up.

Select the [Delivered] button on that pop-up. That sends all order items, off the display.

 

Please email any questins to app@retailcp.ie

Thanks