XLS Uploader Web-App, from RetailCP is a fast and easy way to import Customer details list to Clover.
A lot faster than typing in those details.
Merchants can use XLS Uploader as many times as they wish at no added cost.
For one Clover merchant account, pay once-off sign-up fee only.
See notes below and FAQs (Frequently asked questions-replies), on how to use the App.
see new feature, FAQ no 7, how to auto-delete existing Customers, when original list had errors
April 2019, XLS Uploader was updated:
Each customer record can include Two (2) Phone nos and Three (3) emails.
Can re-arrange Columns on XLS list in different order-sequence
Must use identical 'header texts' as in Sample XLS;
[ First Name] [ Last Name ] [ Email Address ] [ Phone ] [ Address lines ] etc,
You can delete XLS list columns that are empty.
If you have only First name, Phone, Email Address, then three (3) columns are all you need.
(Clover does not allow 'Customer' records to be created with invalid emails)
Note: When you select [Upload] to import an Xls list, app shows a 'preview' of customer details:
- If one or many customers text show as Red Font, then scroll to end of preview page & select [Return to Previous]
- Return to XLS list
- Hightlight the [ Email Address ] column & if 2nd emails, also highlight [ Email Address 2 ] column etc
- Press CTRL button & the below Xls pop-up appears:
- Press CTRL button & 'F' & type  one space in the [Find what: ] box.
- Clear any text or spaces in the [ 'Replace with'] box & Select 'Replace all'
- XLS will show how many replacements (spaces it will remove could be thousands)
- Select 'Confirm'
- When above is done, restore text headers above each Email column to show:
- [ Email Address ]
- [ Email Address 2 ]
- [ Email Address 3 ]
Additional RetailCP support:
- If you need RetailCP to prepare & set-up your XLS upload lists & perform the import tasks
- Please email to firstname.lastname@example.org , advise the quantity of customer names (1000 or 15,000 etc)
- Sent one sample of 3 or 4 lines to show us the status of your existing customer lists
- Advise your contact phone or cell number
- RetailCP will quote you the once-off fee to do the complete task.
App does not permit more than 3,000 names per XLS upload list.
Must divide very large lists into maximum 3,000 customers per list.
Better to have maximum 2,500 names in each 'upload' XLS list.
You will see this error message after the 'Preview' prepares the list,
(before you can select 'SAVE to Clover'):
Other improved features:
Can include a "Note" field-column, so that text-notes can be uploaded with each Customer
- Clover allows maximum 2,000 characters to be saved in "Note" field.
Can remove all existing customer records with one button ( CLEAN UP Customers )
If existing details need to be amended on all existing stored records.
And when you have a new 'clean' updated XLS list ready to Upload,
First, 'CleanUpCustomers' before you Upload new list.
That is to avoid having 'Duplicate Customer' records on your Clover account. See FAQ nos 6 & 7.
To get started, use the PC or Laptop which has the list of customers.
Open your Clover account online dashboard & open the ICON "Xls Customer Uploader,,,"
Our Xls Uploader web-app opens to the screen below.
Open the sample XLS & save to your PC-Laptop.
Do not change any text on any headers of the Sample XLS.
Prepare lists with maximum 3,000 or 2,500 names & copy details into Saved Sample XLS.
See notes below on how best to copy customers lists onto Sample XLS.
1. When you have purchased 'XLS Uploader' from the Clover App Market,
App icon will appear on on your Clover Dashboard.
(Use the PC or laptop which stores the XS list). Open your online Clover dashboard.
Select (Xls Uploader. Import thousands ,,, ) from list of installed apps on dashboard.
Web-page opens & provides (Download Sample XLS) link-button.
Download the sample XLS.
Two ways to use our sample XLS:
( A ) Copy-paste names onto sample & Save XLS list to your 'Documents' to a 'Customers' folder.
Copy 'One Column' at a time from existing list & paste into sample XLS.
Always start with same top row cell (box) before ‘Paste’.
( B ) Open existing XLS list and replace the existing column headers with the exact header text
which you can copy from the sample XLS : i.e. [ First Name] [ Last Name ] [ Email ] [ Phone ] [ Address lines ] etc,
Must use-copy identical 'header texts' from Sample XLS onto list to be imported.
'Save As’ the prepared list to PC-Laptop to a 'Customers folder', where you can easily identify when using 'Upload'.
We support 'XLSM' 'XLSX' 'XLS' standard file formats.
2. To upload the XLS customer list, select & open (XLS Uploader Icon) on your Clover Dashboard,
Identify-select the XLS list (file-name) on your Laptop-PC documents folder.
We show imported Customer details for review.
If customer details are all correct, select 'Save to Clover'
Select 'Finish' to return to XLS Uploader main page-screen.
We verify content & highlight in RED any customer records which need be corrected.
If more than Two letters are entered in 'Country', Uploader displays error text in Red.
If more than 2,000 characters are entered in 'Note', Uploader displays error text in Red
If customer details need to be amended, select 'Return to Previous'.
Edit XLS where any customers details are highlighted in Red text.
Save that XLS file, return to 'Uploader' screen, select 'Remove' (so as not to use errored list).
Re-select 'Upload' to import corrected XLS file.
View & Verify all details are correct & confirm 'Save to Clover'.
If you confirm 'Save to Clover' before you correct customers marked in Red text,
App will upload all other customer details & will ignore-skip those highlighted in Red text.
Clover will generate an XLS list including names entered manually & imported via Uploader.
On Clover.com online dashboard account, as below, open ‘Customers’ & select ‘Export’.
5. Tips on fixing simple issues with XLS lists
XLS Uploader automatically removes spaces from post codes,
because Clover does not accept spaces or characters within Postal codes.
Uploader automatically removes invalid information from 'Email Address' columns
because Clover does not accept invalid email addresses.
XLS Uploader automatically removes-ignores empty Rows & Columns.
For most Clover merchants, with customers in same country,
it is not necessary to include 'Country code' on customer address details.
If you need to include 'Country code', Clover accepts '2 characters' only.
I.e. 'US' for United States, 'IE' for Ireland & 'GB' for Great Britain, or 'UK' if you prefer.
XLS Uploader will highlight in RED any 'Country' text with more than 2 letters.
6. To remove all existing Customer records from Clover account (before a new list is imported):
See extra details and screens on FAQ nos 6 & 7:
If existing details need to be amended on all records, or notes added to records, etc,
select the [Clean Up Customers] button, top right of page-screen.
Confirm ( Yes, remove all customers ).
Web-app will show progress as it removes all customer records.
Select ( Finish ) to return to main Uploader page, where you can upload new corrected list.
7. Support. If you get an error message, please check the FAQs.
If you do not find an answer to your issue, please email to email@example.com.
Thank you for using XLS Uploader.
You may review other RetailCP Apps at https://retailcp.ie/